Terms, Conditions & Refund Policy

Terms, Conditions & Refund Policy

Welcome to VisaFly Explorers. By engaging our services, making any payment, submitting documents, or using our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions and Refund Policy.

1. About Our Services

VisaFly Explorers is a visa consultancy that provides documentation assistance, application guidance, appointment assistance, and administrative support for visa applications.

VisaFly Explorers is NOT an embassy, consulate, immigration authority, government agency, or visa issuing authority.

The final decision regarding visa approval, refusal, processing time, validity, duration, number of entries, interview requirements, additional documentation, and passport issuance always remains solely with the respective Embassy, High Commission, Consulate, Immigration Department, or Government Authority.

2. No Guarantee of Visa Approval

VisaFly Explorers does not guarantee:

• Visa approval

• Visa issuance

• Visa validity

• Processing time

• Multiple-entry visa

• Long-term visa

• Faster processing

• Appointment availability

• Interview waiver

• Embassy decision

• Passport return date

Payment made to VisaFly Explorers is solely for consultancy and documentation assistance.

No verbal or written communication by any employee shall be interpreted as a guarantee of visa approval.

3. Embassy Decision

The client acknowledges that:

• Visa approval or refusal is entirely at the discretion of the Embassy.

• VisaFly Explorers has absolutely no influence over embassy decisions.

• Embassy decisions cannot be challenged through VisaFly Explorers.

• VisaFly Explorers shall not be liable for any refusal or delay.

4. Client Responsibilities

The client agrees to:

• Provide true, complete, and accurate information.

• Submit genuine documents only.

• Inform us of previous refusals, deportations, criminal records, immigration violations, medical issues, or legal proceedings where relevant.

• Respond promptly to requests for additional documents.

• Attend appointments and interviews on time.

The client remains solely responsible for all information submitted in the visa application.

5. False or Misleading Information

VisaFly Explorers reserves the right to immediately terminate services without any refund if:

• False information is provided.

• Forged documents are submitted.

• Material facts are concealed.

• Fraudulent activities are suspected.

Any legal consequences arising from false documentation shall remain solely the responsibility of the client.

6. Documentation Review

Our document review is limited to assisting with completeness and presentation.

VisaFly Explorers cannot verify:

• Authenticity issued by third parties

• Employer information

• Financial institution records

• Government records

The client is solely responsible for document authenticity.

7. Processing Time

Any processing time displayed on our website or communicated by our representatives is only an estimate.

VisaFly Explorers shall not be responsible for delays caused by:

• Embassies

• Consulates

• Immigration Authorities

• VFS

• BLS

• TLScontact

• Courier services

• Technical issues

• Government holidays

• Security checks

• Administrative processing

• Public emergencies

8. Visa Appointments

Appointment availability depends entirely upon the relevant visa application center or embassy.

VisaFly Explorers cannot guarantee:

• Early appointments

• Preferred dates

• Emergency appointments

• Premium slots

Appointment dates may change without notice.

9. Client Delays

VisaFly Explorers shall not be responsible for any delay caused by the client's failure to:

• Submit documents

• Make payments

• Attend appointments

• Respond to communication

10. Service Charges

Our consultancy fee covers only professional services.

Government fees, embassy fees, VFS charges, biometric fees, courier charges, insurance, translations, notarization, legalization, attestation, travel bookings, hotel bookings, and other third-party charges are separate unless specifically mentioned.

11. Payment Terms

All payments are due as agreed before commencement of services.

Where applicable:

• Visa fees and appointment fees may be paid on behalf of the client.

• Consultancy/service charges payable to VisaFly Explorers must be settled on same day of invoice generation, unless otherwise agreed in writing.

Non-payment may result in suspension or termination of services.

12. Refund Policy

Consultancy Fees

Consultancy fees are strictly non-refundable once:

• Consultation has been provided.

• Documentation work has commenced.

• Forms have been prepared.

• Appointment assistance has been initiated.

• Documents have been reviewed.

• Any service has been delivered.

Government Fees

Government, Embassy, Consulate, VFS, BLS, TLScontact, courier, insurance, translation, and third-party fees are non-refundable unless refunded directly by the respective authority according to their own policies.

VisaFly Explorers has no authority over such refunds.

Visa Refusal

No refund shall be provided in the event of:

• Visa refusal

• Administrative processing

• Embassy delay

• Visa cancellation

• Visa validity different from expectation

• Shorter visa duration

• Single-entry instead of multiple-entry

• Additional document requests

Client Cancellation

If the client voluntarily withdraws after work has commenced, no refund shall be payable.

Force Majeure

No refund shall be payable for delays or interruptions caused by:

• Natural disasters

• Pandemic

• Government restrictions

• War

• Civil unrest

• Embassy closures

• Technical failures

• Strikes

• Acts beyond our reasonable control

13. Travel Arrangements

Clients are advised not to make non-refundable travel arrangements until their visa has been issued.

VisaFly Explorers shall not be responsible for:

• Flight cancellations

• Hotel losses

• Tour losses

• Business losses

• Missed events

• Missed weddings

• Conferences

• Medical appointments

• Financial losses

14. Limitation of Liability

To the maximum extent permitted by law, VisaFly Explorers and its proprietors, partners, directors, shareholders, employees, consultants, advisors, representatives, agents, affiliates, successors, assigns, and associates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, punitive, or financial damages arising out of or relating to:

• Visa refusal

• Processing delays

• Embassy decisions

• Passport delays

• Loss of employment opportunities

• Travel cancellation

• Business interruption

• Financial losses

• Emotional distress

• Loss of profit

• Loss of opportunity

• Third-party actions

Our total liability, if any, shall never exceed the professional consultancy fee actually paid directly to VisaFly Explorers for the specific service giving rise to the claim.

15. Indemnity

The client agrees to defend, indemnify, and hold harmless VisaFly Explorers and its proprietors, directors, partners, employees, consultants, agents, affiliates, and representatives from any claims, liabilities, damages, legal proceedings, penalties, expenses, or costs arising from:

• False information

• Fake documents

• Client negligence

• Violation of immigration laws

• Breach of these Terms

• Misuse of our services

16. Privacy & Confidentiality

Client information will be used only for providing requested services and complying with legal requirements.

While reasonable security measures are adopted, VisaFly Explorers cannot guarantee absolute security of electronic communications or third-party systems.

17. Intellectual Property

All website content, branding, logos, graphics, text, service materials, checklists, templates, and documentation prepared by VisaFly Explorers remain our intellectual property unless otherwise stated.

Unauthorized copying or commercial use is prohibited.

18. Right to Refuse Service

VisaFly Explorers reserves the absolute right to refuse or discontinue services at any time where:

• Fraud is suspected.

• Documents appear altered.

• Client behaves abusively.

• Payment obligations are not fulfilled.

• The requested service may violate applicable laws or regulations.

19. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute shall be subject exclusively to the jurisdiction of the competent courts in Agra, Uttar Pradesh, unless otherwise required by applicable law.

20. Changes to These Terms

VisaFly Explorers reserves the right to modify these Terms & Conditions and Refund Policy at any time without prior notice. The latest version published on our website shall apply.

Client Acknowledgement

By using our website, requesting our services, making payment, submitting documents, signing any form, or proceeding with a visa application through VisaFly Explorers, the client confirms that they have read, understood, and voluntarily accepted these Terms, Conditions, and Refund Policy in their entirety.

Disclaimer: This document is designed to provide strong contractual protection for your business. For maximum enforceability, have it reviewed by a qualified advocate familiar with Indian contract law, consumer protection law, and applicable data protection requirements before publishing it on your website or using it in client agreements.